Shipping & Returns


  • All orders up to 2kg will be dispatched within 24 hours of ordering with 2nd Class Royal Mail tracked delivery. 

  • All orders over 2kg will be dispatched within 24 hours of ordering with DPD courier.

  • All orders over £50 qualify for FREE DELIVERY and will be delivered with DPD.

Return & Exchange Policy

Non-Faulty Products:

  • If you are not completely satisfied with your Chester Candles & Co. purchase or you have changed your mind, you can request a return or exchange within 14 days of purchase if the product is in a resalable condition (packaging and candle/melts still intact. No marks or scratches on the candle).

  • Return postage costs will be covered by you, the customer. We recommend using a signed for service and always obtain proof of postage. 

  • To let us know of a return, please e-mail with the reason and item that you want to return.

Faulty Products:

We take every precaution and pack your goods very carefully in order for them to arrive with you in first class condition. On rare occasions, damage or breakages may occur in transit. Please let us know ASAP if this has happened at with your order number and photos of the item and packaging.